Refund policy

At Posterboizz, every print is crafted with care, precision, and premium laser-print quality. Your satisfaction matters to us!

However, since we print on order and manufacture fresh pieces for every customer, we follow the guidelines below:

Returns for Change of Mind While most of our products are made-to-order, we accept returns for non-defective items within 7 days of delivery.

  • Items must be in their original, unused condition and packaging.

  • Return shipping costs and logistics for "Change of Mind" returns are the responsibility of the customer.

  • Custom-printed items with personal photos or names are excluded from this 7-day policy

⏳ Cancellations You may cancel your order within 2 hours of purchase for a full refund. After 2 hours, your order enters the printing process and cannot be cancelled or refunded.

📦 Damaged or Defective Products If your order arrives damaged, defective, or with a printing error, we’ve got you covered ✅ We offer free replacements in such cases. If a replacement is not available (e.g., out of stock), a full refund will be provided.

How to Claim Your Replacement: You must report the issue within 3 days of delivery. To process your replacement, please email us at connect@posterboizz.in (or WhatsApp +91 98938 23080) with the following:

  1. Your Order ID.

  2. Mandatory Unboxing Video: A single, continuous, and unedited video showing the package being opened for the first time. Please note: To be valid proof, the video must clearly show the seal being broken and the product being taken out without any cuts or edits.

  3. A photo of the shipping label.

Once verified, we will dispatch a brand-new replacement to you immediately at no extra cost. You do not need to ship the damaged item back to us unless specifically requested.

🚚 Lost Packages If your package is marked as "delivered" but you have not received it, or if it is lost in transit by the courier, please contact us immediately. We will investigate with the courier partner and provide a free replacement or full refund if the package is confirmed lost.

💸 Refund Processing Time If a refund is approved (e.g., for cancellations within 2 hours), it will be processed to your original payment method within 5–7 business days. Please note that your bank may take additional time to reflect the transaction.